How can we help?
Support for receipt imports, transaction records, spending insights, budgets, and backups.
Contact support
Have a question or found something that isn't working? Send us an email with a short description of the issue.
Email Shekelica SupportTo help us understand the issue, please include:
- Your Shekelica version, shown in Settings or About.
- Your device model and iOS or iPadOS version.
- The steps you followed and what you expected to happen.
- A screenshot with personal details removed, if useful.
Please avoid sending complete receipts, account details, payment credentials, or full backups unless they are needed to understand the problem.
Getting started
- Add a transaction manually, choose a receipt image, or photograph a receipt.
- Review the amount, date, category, and transaction type before confirming an imported record.
- Open your ledger to search or edit records, then explore Analytics to see where your money goes.
- Set a monthly budget and check the remaining amount from Home or Budget.
Manual entry does not require camera or photo-library permission. No account is required.
Common questions
A receipt amount or date was recognized incorrectly.
Receipt recognition provides a starting point. Review the extracted details against the original image and correct them before confirming. If recognition fails, retry the import or enter the transaction manually. Clear, readable images help with text recognition.
Why isn't a receipt included in my spending total?
Only confirmed transactions enter analytics. Check whether the receipt is still pending review. Transfers and excluded transactions remain in the ledger without affecting income or spending totals. Refunds reduce expenses on the refund date.
How are different currencies handled?
Records and totals are kept separate by currency. Shekelica does not automatically convert different currencies into one combined total.
How do I export or back up my records?
Open data management in Settings to export confirmed transactions as CSV or create a JSON backup. CSV is useful for viewing transaction data. Use a JSON backup to restore receipt attachments, budgets, and pending review progress. Keep your backup file somewhere you control; restoring merges records into your existing ledger.
Do my iPhone and iPad ledgers sync automatically?
Shekelica currently stores the ledger locally and does not provide automatic ledger syncing between devices. Use a JSON backup and restore when you need to move records. System backups and selected file providers follow your own device settings.
Where can I change photo, camera, or notification access?
Manage Shekelica's permissions in iOS or iPadOS Settings. Limited photo access restricts discovery to the images you allow. Notifications are optional. Background receipt discovery is scheduled by the operating system, and discovered receipts still need your review before being added to the ledger.
Where can I read about privacy?
Receipt text recognition runs on your device. See the Shekelica Privacy Policy for details about local storage, permissions, exports, and support correspondence.