How can we help?
Support for sensing-service setup, compatible sensors, activity history, reminders, and optional training.
Contact support
Have a question or found something that isn't working? Send us an email with a short description of the issue.
Email RadioSee SupportPlease include your app version, device model, operating-system version, sensing-service version, and sensor or firmware details if relevant. Describe the setup and the data status shown in the app.
Do not include network passwords, API keys, pairing tokens, or raw camera recordings in email. Remove identifying details from screenshots and service logs.
Getting started
- Use the setup guide to check your hardware and connect a compatible sensing service.
- For real sensing on iPhone or iPad, configure compatible ESP32 sensors and a sensing service on another computer on the same network. Mac can use its local sensing service.
- Name your monitoring area, check sensor placement, and verify that fresh real data is arriving.
- Use the clearly labeled demo to explore the interface before your hardware is ready.
Common questions
Can I use RadioSee without sensors?
The labeled demo lets you explore the interface without hardware. Demo readings are not saved to real activity history and do not trigger sensing notifications. Real sensing requires a compatible service and the hardware appropriate to your platform.
Why is my sensing service not connecting?
Check that the configured address is correct, the service is running and reachable from your device, and local network access is allowed where required. Confirm sensor firmware and network setup before pairing. Share sanitized connection details with support if the issue continues.
Why does the app show missing, expired, or uncertain data?
These states distinguish unavailable or old readings from valid incoming data. Check the service connection, sensor setup, signal stream, and placement. Presence and activity estimates depend on hardware, firmware, models, interference, and placement.
Why are reminders not arriving in the background?
Reminders require the app and sensing service to keep running. The iPhone app does not provide continuous background monitoring. Check notification permission and reminder settings, including quiet hours and repeat cooldowns.
How do I manage or delete activity history?
In My, choose record retention, delete local activity records and feedback, or reset room configuration and reminders. Local history deletion does not delete training recordings or data retained by your configured server; manage those separately.
Does all sensing data stay on my device?
Processing depends on the sensing-service address you choose. On Mac, Wi-Fi scan measurements are sent to that service only when scan sharing is enabled. Choosing a remote service sends data to that server. Camera-assisted training and server storage have their own controls.
How should I interpret experimental lab results?
Signal grids are visualizations of server signals, not camera images or validated floor plans. Pose, vital-signal, livestock, and disaster-response features are experimental and require independent validation. They should not be used for medical or emergency decisions.
Where can I read about privacy?
See the privacy policy for sensing data, local retention, scan sharing, optional camera training, server storage, and permissions. RadioSee Privacy Policy.